Refund policy

At WithPurpose, we want you to feel confident in your purchase and in being part of what we're building. If something isn't right with your order, we're here to help.

Because our products are made to order, we do not accept returns or exchanges for:

 • Incorrect size selected by the customer

 • Incorrect color selected by the customer

 • Change of mind

 • Personal preference

We recommend reviewing our size guide and product details carefully before placing your order.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible.

Please include your order number and photos showing the issue so we can review it and work with our fulfillment partner to resolve the problem.

When the issue is confirmed to be a production or fulfillment error, we will provide a replacement or refund, depending on the situation.

If a refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the issue was caused by an error on our part or by a fulfillment problem.

If you have an issue with your order, please contact us with:

 • Your order number

 • A description of the issue

 • Photos of the item, when applicable

We'll review your request and let you know the next steps.

If you have any questions about your order or our return and refund policy, please contact us. We're always happy to help.